Director, Customer Compensation & Policy

<h2>About the Role&nbsp;</h2> <p>Within Global Customer Experience (GCX), our mission is to advance the HelloFresh customer relationship from reactive resolution to proactive, trust-building service. The compensation function sits at the heart of that mission: it is the mechanism through which the business acknowledges failures, restores customer confidence, and, when done well, turns a bad experience into a reason to stay.</p> <p>The Associate Director, Customer Compensation &amp; Policy is responsible for the global strategy, architecture, and governance of how HelloFresh compensates custome…