The Role…

Exciting new sales opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. There is a full-time position available in our brand new Central London location

As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge.

Main Duties…

Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
Greet and engage customers warmly, offering attentive and professional support throughout their visit.
Share confident product knowledge, including materials, styles, and availability in-store and online.
Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
Understand individual customer needs and provide tailored recommendations.
Use strong service skills to drive conversions and support sales goals.
Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
Stay aware of best- and slow-selling products to guide recommendations and improve sales.
Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
Handle customer queries with professionalism or refer to management when needed.
Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards.
Quickly and efficiently retrieve stock from back-of-house as needed.
Provide feedback to managers on customer preferences and product performance.

Requirements...

Proven experience in a similar role within a high-end interiors or lifestyle retail store.
A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends.
Professional, confident, and customer-focused, ensuring every interaction reflects the high standards of our brand
Creative flair and a natural ability to inspire customers with styling ideas and product recommendations.
Excellent communication skills – honest, open, and constructive – with both customers and team member
Flexible and adaptable, able to respond positively to the evolving needs of the retail environment.
A true team player, ready to support colleagues and contribute to a positive store culture.
Experience in furniture and lighting sales is highly advantageous.

Benefits...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Discounts at Soho House globally, as well as Soho Home and Cowshed
Soho Friends Membership
Enhanced Pension Scheme
In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Generous Retail Discount
Retail Commission

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